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Importing Customer Payments

edited Dec 3, 2019 1:13PM in Account Administration 4 comments

We have been using the CSV Import function to import Customer Payments and it was working and then 2 weeks ago it started to work intermittently and then last Thursday it stopped working all together and we get the error "Failed to find matching Invoices for key 494559 matching by Internal ID".
Our import file and process does not change each time, it evan failed half way through importing 300 payments.
Does anyone else have this issue and if so is there a work around as I do not look forward to telling AP they have to enter in the 300 payments each week manually.

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