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Messages import - Unexpected error

edited Dec 3, 2019 1:13PM in Account Administration 6 comments

I am trying to update some messages attached to cases. I am mapping only two fields: Internal ID and Message. None of the rows are imported and all I see in the results file is:

"An unexpected error has occurred."

Has anyone run across this? I am opening a case, but sometimes y'all are faster.

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