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Script does not work for case created through e-mail

edited Jan 8, 2020 2:25AM in SuiteCloud / Customization 3 comments

I have a SuiteScript that is run on the before submit event for a case record. It works fine when you create a case using the UI. However, when a case is created through the inbound e-mail feature, the script is not executed. I know this for sure since none of the debug statements are logged that are normally logged when the case is created through the UI.

I also tried the "after submit" event with the same results.

Is this a bug? I would assume that by default the before/after submit event should fire no matter how the record got created. I know that you can special case records created through web services if desired, but this is a different channel.

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