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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Script does not work for case created through e-mail
I have a SuiteScript that is run on the before submit event for a case record. It works fine when you create a case using the UI. However, when a case is created through the inbound e-mail feature, the script is not executed. I know this for sure since none of the debug statements are logged that are normally logged when the case is created through the UI.
I also tried the "after submit" event with the same results.
Is this a bug? I would assume that by default the before/after submit event should fire no matter how the record got created. I know that you can special case records created through web services if desired, but this is a different channel.
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