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Netsuite support ignoring SuiteScript requests

edited Jan 8, 2020 2:24AM in SuiteCloud / Customization 3 comments

Hi -

I just noticed that Netsuite support has ignored every single enhancement / bug request for SuiteScript that I've submitted.  I have cases that are listed as "not started" going back over a month.

Here's a list of the SuiteScript related cases on my account:

486790  Suitescript access to groups  Not Started  10/05/2006
486793  Sutiescript on "complete" link  Not Started  10/05/2006
500062  Suitescript line item field "createdpo"  Not Started  11/08/2006
500888  Attach transactions using Suitescript  Not Started  11/10/2006

Can someone please look into these specific cases, and also see why, in general, support is ignoring these kinds of requests?  SuiteScript is a really promising feature, and I'm glad that there is excellent support on this message board (thanks Yang!)... but if official support channels are not working, it's going to be hard to make it better!

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