Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Wierd script error coming from NetSuite - case external forms
I entered a case (#670714) but have no response to this. Curious if others are running into the same thing.
We are getting complaints from customers who have logged into the customer center to *respond* to an open case. They've had no problem creating a new case and submitting, as well as viewing open cases. However, when they go to respond or update an existing case using one of the built-in external case forms, a weird netsuite generated script error occurs. It basically kills the ability to submit the form.
Here's the error in Firefox Error Console:
[Exception... "Component does not have requested interface when calling method: [nsIInterfaceRequestor::getInterface] nsresult: 0x80004002 (NS_NOINTERFACE) location: <unknown> data: no] -------- isOffline is not defined 0