Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
Trying to Debug a Script User Error: INVALID_KEY_REF
I have a sheduled server side script called 'setMgrOnInvoicesCreatedYesterday' that has the effect of setting a custom field value ('custbody_contractmanageratcreation') on all invoices created yesterday.
The script has just started throwing a user error as shown below:
Function: setMgrOnInvoicesCreatedYesterday
Error: INVALID_KEY_OR_REF
Invalid custbody_contractmanageratcreation reference key 21348.
Stack Trace: setMgrOnInvoicesCreatedYesterday(setMgrOnInvoicesCreatedYesterday:15)
I have 22 invoices created yesterday and the script has behaved as expected for 16 of them but it's now getting 'stuck' with this error. It's running every 2 hours and is getting the same error every time.
I'm guessing that there's a problem with one of the invoices that is causing the script to fail but the user error information doesn't really give me anything to work with the figure out what's wrong.