Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Which Event Type should be used for when a case is updated by E-mail
Hello,
I'm somewhat new to SuiteScript but I'm pretty familiar with coding. I don't believe I have any scripting errors here, but I can't figure out which "Event Type" to use in my script deployment to get it to run when a case is updated via client e-mail. My code is below:
function onCaseUpdate()
{
var record = nlapiGetNewRecord();
var status = record.getFieldValue('status');
if((status == "7") || (status == "6")){
record.setFieldValue('status', 4);
}
return;
}
Currently I have this deployed as:
Applies To: Case
Deployed: Yes
Status: Released
Event Type: Email
This deployment does absolutely nothing. If I set the Event Type to "Edit" then the script runs when editing/saving a case; however, none of the Event Types I've tried cause the script to execute when a client updates the case via e-mail (ie. replies to an e-mail that was generated by the case).