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Support Case - Default Service Item

edited Dec 2, 2019 6:13PM in SuiteCloud / Customization 3 comments

Support Case

On the "Time" tab we have our technical reps enter in how much time they've spent on the case. The "Service Item" is always = "Technical Support", which is a service part that we've entered into the system. I'm wondering if I could make it where the default is always the "Technical Support" option. I'm assuming this could be done with suitescript.

Any help is appreciated
Thanks

Ethan

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