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Scheduling a Phone Call when Status is changed

edited Dec 2, 2019 6:09PM in SuiteCloud / Customization 11 comments

I am trying to write a script that will generate Phone call for our trainers with a start date 4 days after the entitystatus field is changed to specified value.

I have tried this several ways I believe a user event script would be my best bet but not sure. My block right now comes with the nlapiGetNewRecord and nlapiGetOldRecord both of them are coming back undefined. I have tried both beforeSubmit and afterSubmit and get the same results.

here is the beginning of my script right up to the problem area. I can not even tell if the other parts work or not as they are all dependent on this part working.

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