megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know

Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Scripting against existing case.

edited Dec 2, 2019 5:59PM in SuiteCloud / Customization 5 comments

We have a “user event” script that executes against “new” inbound email cases.  It runs on the afterSubmit of the case.  We are attempting to add additional functionality and run some updates to the customer record when the case is updated.   These updates would come from a non NS custom form whose results are sent to the Case Reply To email address.

This is my problem.  I’ve tested and found the script does not run at all against existing cases, only new cases. This script was written by someone that is no longer with us and he vaguely remembers there was some sort of Preference or Switch that he used to only allow the script to run against new cases.  I cannot find any such preference or switch.  Would anyone know where I should be looking to allow this script to run against existing cases as well?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders