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How is a message record created via suitescript?

edited Dec 2, 2019 5:45PM in SuiteCloud / Customization 1 comment

Aside from the obvious nlapiGetNewRecord() when an email is sent in of course.

What I'm looking at is a system that creates new SupportCase records when an email is sent in. This system is NOT using an email capture plug in implementation. So far they have been able to create the new supportcase record in the before submit then assign it out to whoever in the after submit.

What I'd like to be able to add without implementing an email capture plug in is the ability to correctly assign the case based on the the email recipients (as well as cc'd recipients, there can be and commonly are multiple) while still in the before submit event.

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