Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Community Poll: What sort of content would you like to see more of?

Update Case Status - If Customer Message received

edited Dec 2, 2019 5:44PM in SuiteCloud / Customization 8 comments

Hope someone can help me wrap my head around this. I'm trying to trigger a Case Status change if a Customer interaction (email) is received.

Below is the code written to date:

function afterSubmit(type)

// Load the message record
var message = nlapiGetNewRecord();

//load the case record
var caseRecord = nlapiGetNewRecord();
// Get the ID of the activity associated with the message     var activity = message.getFieldValue('activity');  //Get the Case Status of the associated Case     var caseStatus = caseRecord.getFieldValue('status');  if(caseStatus != '4' || caseStatus != '5') { // If there is any activity     if(activity)     {     // If the activity is a case, load the record and change the status.     try     {         var caseRecord = nlapiLoadRecord('supportcase', activity);         caseRecord.setFieldValue('status',20);         nlapiSubmitRecord(caseRecord);     }         // If the activity is not a Case, log a warning message         catch(exec)         {             nlapiLogExecution('DEBUG', 'Warning','Activity Record is not a Case');         }     }     else     {         return false;     } } 

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!


Community Whiz

Quarter 2 (Apr-Jun 2024)

This Week's Leaders

This Month's Leaders

All Time Leaders