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Not able to Download custom record files

edited Dec 3, 2019 9:11AM in SuiteCloud / Customization 2 comments

I have a custom record which stores a file associated with each record. I have this visibile in the customer center and can see the records and the link for the file. However when I click on the link to view or download the associated file I get:

"You do not have access to the media item you selected"

This has been an onoging issue that NetSuite is aware of. As I understand, this worked in 10.6 and broke in 11. Strange that I can directly link a file in the file cabinet with no errors or problems yet can not do it through the file field in a record.

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