Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Pass Case Number through URL for Onlin Form
Hi All,
Looking for some help. The short of it is, I'm building an after-email survey that NetSuite will send to the customer after their case is closed. I need to tie this record back to the case. Now, when working within custom records, I can usually just add &custrecordxxxx=record ID (usually I would do this with a merge tag in a template), however, I am unable to pass a case number. to the form using this method in the URL. Any ideas why I wouldn't be able to pass the case number within the URL? The survey it self is
0