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Custom CRM field to be updated based on Custom Entity field

edited Dec 3, 2019 11:52AM in SuiteCloud / Customization 6 comments

I've been asked to investigate some more customization for our NetSuite environment. As I'm still swamped trying to get MY customization down before our NetSuite Go Live date, I need to open this up and ask you guys for help

The scenario we want to achieve is this:

As a Customer level (i.e. Company) we have a custom entity checkbox field "Has Support Contract?" (field ID: "custentity_has_support_contract"). This field is manually updated by our support admin team.

We want to show the status of this checkbox on support cases

So, I created a new custom CRM checkbox field, also called "Has Support Contract?" (field ID: "custevent_ticket_has_support_contract")and applied to to Cases. My thought was to change the 'Sourcing and Filtering' settings to be:

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