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"preferred form" overriding all other forms

edited Dec 3, 2019 11:52AM in SuiteCloud / Customization 5 comments

We are having a problem whereby custom forms which we have designated "preferred" are
A) overriding the form selection on already created records - EVERYTHING switches to the preferred form.
not allowing the user to change a record to any other form - we are unable to switch the records back on a case-by-case basis to fix the ones that had been changed.

For some inexplicable reason, NetSuite has designated this an "enhancement request" thinking we want to "set a preferred form on a per-record basis" -- but this does not make sense to me.

First of all, this function was working correctly up until a month or two ago (the new release?  I don't know the exact timing).  Secondly, it's not ALL custom preferred forms - just some of them.  The rest work correctly.

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