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Custom field from customer for email Merge on Case
Anyone know how i can pull data from a custom field on the customer record and merge it into an email sent from the Case?
Here is my scenario:
My Customers are assigned DNS servers based on their Location. (RI gets one value, CA gets a different value, etc.)
Created a Other Custom Field on the Location
ID = custrecord_dns_server_1
Type= Free-Form Text
Store Value = yes
Created a Custom Entity Field that applies to Customer and sources from the Location
ID = custentity_dns_server_1
Type = Free-Form Text
Store Value = NO
Source List = Location
Source From = DNS Server 1
This displays the correct value on the Customer!
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