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Customizing Email Action on Invoice

edited Dec 3, 2019 11:47AM in SuiteCloud / Customization 3 comments

I have a request to customize the email functionality within the Invoice form, selected by doing the Action->Email dropdown.  I understand how I can create templates to format the email but the user is requesting the email default to the Primary Contact (it appears to default to the Company email field).  She would also like to default to pdf attachments as the "default" appears to be HTML.  I am new to Netsuite but I am getting a handle on Form customization.  My problem is I cannot figure out how these popup forms are customized or controlled at all outside of

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