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Assigning a Custom Form to Cases through Online Case Forms

edited Dec 3, 2019 11:46AM in SuiteCloud / Customization 4 comments

All,

    Has anyone been able to get Answer Id: 20712 to work? Essentially, this is supposed to feed information submitted from on online form into a specific case form. I have created the following .js script file:

function setCaseform()
{
nlapiSetFieldValue('customform', 226);
}

"226" Is what I believe to be the internal ID for the case form I would like it to feed into (Pulled from URL "https://system.netsuite.com/app/crm/support/supportcase.nl?cf=226&ft=EVENT")

    I have the Page Init Function set to a value of "setCaseform" but any time I submit a case through the test online case form I have created, it just uses the global preferred standard case form to save the information. Also "Store record with Form" is checked on the internal custom case form. Anyone see anything I might be missing?

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