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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Awaiting External Support Reply
I'm trying to set up a case search that keeps track of how long it's been since the last message to the customer. The "awaiting support reply" field should do it, but if a rep sends an email to another rep internally, it counts this as a reply and resets my clock even though the customer hasn't yet received a response.
Is there a way to filter this somehow so that {lastmessagedate} only includes the last customer message date? Thanks for any ideas.
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