Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Track Case Escalate date to De-Escalate Date
I'm trying to create a report that will show the date a Case was escalated and the date it was de-escalated, but am not able to figure out what to use for the de-escalation. I can find the Escalate date, but not the de-escalate date. I would really appreciate any help on this especially since I'm a relatively new NetSuite user.
0