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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Track Case Escalate date to De-Escalate Date

edited Jan 3, 2020 1:20AM in Search / Reporting

I'm trying to create a report that will show the date a Case was escalated and the date it was de-escalated, but am not able to figure out what to use for the de-escalation.  I can find the Escalate date, but not the de-escalate date.  I would really appreciate any help on this especially since I'm a relatively new NetSuite user.

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