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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
How to highlight cases in a view where the last update was not the case owner
I work from a Saved Case Search view where I have the view setup to show me all my currently open cases.
All of my case contact with my customers is done through email directly out of NetSuite. Customers then reply back and the notes get put right into the "Messages" section of the case.
The issue I have is simple. I have around 60 cases or more at a time in my view, but I have no way to tell which of the 60 cases were last updated by me or the customer. If when looking at this list I could see visually a difference between cases I last put a note in verses the customer last put a note in I would know which cases need action first.
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