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Abilty to Email Specific Users when User Notes are update?

edited Jan 3, 2020 1:21AM in Search / Reporting 3 comments

All,

I am trying to create a custom search that will email my field reps on their open case tickets when ever updates are made on the case. I have noticed that Netsuite will only send the update email on items that affect the system notes(for example NOT user notes)

Does any one have a work around solution to allow Netsuite to send an updated case notification when a user enters a user note?

Thanks!
RM

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