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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Saved Search for All Cases that Are/Were escalated during a date range

edited Jan 3, 2020 1:15AM in Search / Reporting

I need a search that will return all of the cases that were in an escalated status during a user-defined date range irrespective of the case status today.

I assume that I would need to use system notes to determine this but I'm not sure how to do this easily and provide the ability for the user to define the start end date at run time.

Thanks

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