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Saved Search CASE WHEN Formula on Result tab

edited Jan 3, 2020 1:11AM in Search / Reporting 2 comments

Hi,

I have a saved search where I want to display the initial selection and the current selection of a custom field.  Basically, I what I would like to achieve is to have two columns on the saved search that would show what the initial and current selection.

I thought a formula field (text) to search within the system notes of a customer record would provide the value.   I tried the formula listed below but the results all show up as '-', which is not the true value.


Here are the details of the result tab for the initial selection:

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