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Search Email Alert when Customer is changed not sending

edited Jan 3, 2020 1:03AM in Search / Reporting

I am trying to create an Email Alert based on a Custom Record that sends the email when a field gets updated to a certain value.  The field is of type List/Record and it link to the Customer.  Do I enter the Updated Field of the internal ID of the customer?  Or do I enter the Customer Name (with or without the External Customer ID in front of it)?  If I look at the Custom Record, the field that is linked to the Customer is displayed like "C-11613 10-NBSI - Student Transportation".  I have tried every combination I can think of, but the email never gets sent.

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