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Use Keep Dense Rank to identify second call to customer

edited Jan 3, 2020 1:01AM in Search / Reporting 2 comments

I need a way to select the second call to the customer (this is our follow up call) I know there has to be a way to use rank - I just have never ued it - basically I want to create a search that for each lead looks at the call record for the second call (when ordered by internal id) and returns the call duration.

Thanks in advance

Jodie Schwirtz

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