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Showing Totals for multiple Statuses within a Single Search

edited Jan 3, 2020 12:59AM in Search / Reporting 1 comment

Good Afternoon,

     My apologies if this is a ridiculously rookie question but I have developed a Custom Record which acts as our IT HelpDesk Environment (I'm sure a few of you heard of this on here already haha). I am trying to develop a search that displays the number of open, closed, pending tickets (which is just a custom list within the record called "Status"). This is super-simple with a KPI, but I am unable to schedule a KPI to email out (unless you know of a way, it just seems to be a dashboard item). Essentially, in the search, I

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