Event Access - Events not Showing Up Globally

All-

In the past few months, Netsuite changed the default on Event Access from "Public" to "Show as Busy".  This default is not a setting that an Admin has access to change like a global preference, somehow it was changed.  Users have local access to change their specific preference.

This impacts new users created because unless a New User changes their Set Preferences > Activities Tab > Default Event Access Settings for New Events field to "Public", any new event will only be available locally on their login and cannot be viewed by any other user.

We have never used the Event Access field on event forms - we have customized forms with this field omitted.  We hired a new support rep, trained him on entering in support events, and sent him along his way to do his job.  He completed 66 events but to his supervisor, it looks like he didn't enter anything.