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Problems Installing Outlook Integration

edited Nov 22, 2019 5:53PM in CRM 1 comment

I am running windows XP SP2 and MS Outlook 2003 SP3.

The program seems to download fine.  There are no error messages however, when I open outlook the buttons are not showing up on my tool bar.

When I go to "Tools>options>Other>Advanced>Com Ad Ins" I can see the Netsuite integration ad in but it is not checked.  When I try to click on that check box it will not save.  It defaults back to unchecked no matter what I do.

My "IT" guy fixed it at one point in time but because he uses a chaotic "Shotgun" approach to troubleshooting he really doesn't know what fixed it.

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