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Save Mail to NetSuite not working

edited Nov 22, 2019 5:53PM in CRM 5 comments

I have Outlook integration setup and the various prerequisites setup per the document here:

https://netsuite.custhelp.com/app/answers/detail/a_id/9005#1199772

The sync works but the Save Mail to NetSuite option for existing messages does not.  No errors show up but the message is never attached to a contact.  The Save Send option does work (with the same contact tried in the previous step).

Anyone else seen this?  Any thoughts?  Thanks all.

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