megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
Don't miss out on our Pop Quiz! You only have until tomorrow, March 17, 2026, 2:00PM ET to comment your answers.

Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know

Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe

System error 998 (NetSuiteODBCDriver)

edited Dec 3, 2019 3:47PM in SuiteCloud / Customization

Hi All,

I saw the earlier thread for this and the generally accepted resolution. However, I'm still getting the "Error Connecting to Database: Error IM003 Specified driver could not be loaded due to system error 998 (NetsuiteODBCDriver)" error even after restarting, uninstalling and reinstalling the OpenSSL and NetSuite ODBC driver in a "Safe mode with Networking Support". I did this logging in with my user account (has admin priviledges) and again as the Administrator

I'm getting this on a system with Windows XP SP2, Crystal Reports XI R2, Win32 OpenSSL v0.9.8g Light, NetSuiteODBC driver (just downloaded from website) & Microsoft Office 2007 installed. I get the error when I try to connect through either Excel or CR.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders