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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
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Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Campaign Replies funneled to support
Hello, I am an administrator for our NetSuite software with my company. I have been struggling with replies to email campaigns. I would like to have this setup so that when a customer replies to an email campaign, a support incident is created. However, all replies currently go to the campaign manager regardless of the default email address I have set in the company settings or the marketing settings.
In my last attempt, I setup a mailbox with a specific, verified email address that had forwarding enabled. I set the forwarding to go directly to our support system. If I send email directly to this address, it makes it into the support system without issue. However, a campaign reply will reach this mail box, but it does not get forwarded. It appears that since replies to the campaign emails goes to a specific campaigns email address, NS will not allow anything to go to the support system and instead all replies merely end up in the customer's "messages" record.