Discussions
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Campaign Replies funneled to support
Hello, I am an administrator for our NetSuite software with my company. I have been struggling with replies to email campaigns. I would like to have this setup so that when a customer replies to an email campaign, a support incident is created. However, all replies currently go to the campaign manager regardless of the default email address I have set in the company settings or the marketing settings.
In my last attempt, I setup a mailbox with a specific, verified email address that had forwarding enabled. I set the forwarding to go directly to our support system. If I send email directly to this address, it makes it into the support system without issue. However, a campaign reply will reach this mail box, but it does not get forwarded. It appears that since replies to the campaign emails goes to a specific campaigns email address, NS will not allow anything to go to the support system and instead all replies merely end up in the customer's "messages" record.