Discussions
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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Campaign Online Forms and Lead Tracking
We have created online forms for our website that are associated with Campaigns. Customers enter certain information in the form: company name, first name, last name, job title, phone number, email, etc. in order to receive a whitepaper download.
For a new customer the result is creation of both a lead (entity) and contact record, and tracking of a campaign response at the lead level.
Our existing customers will also use these online forms, so the form is setup to use duplicate detection criteria to merge into the existing record. In most cases there are multiple contacts at the customer, but even though we have required entry of first/last name on the online form, we can not figure out a way to track the campaign response through to contact, so that the sales rep can follow-up with the particular person who downloaded the whitepaper.