Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Campaign Question:Tracking sent emails & promotions

edited Nov 22, 2019 4:54PM in CRM

I have sent two campaigns, one with a promotion included and one without and both times I have not been able to receive the correct tracking information for who received email and who used promotion.  I sent campaign to over 2000 people, but it only confirms 22 were sent in statistics section of campaign and it's also a low number in Campaign Response Summary and Campaign Response Detail and in the confirmation email I receive.  I also found out people received email that were not listed in confirmation email and statistics tab. 

Does anyone know why it's doing that?  I used a "Saved Search" for the "Target Group" in the "email" section of "Events" tab, but I did not add anything to the "Target Group" in the "Direct Mail" section in the "Events" tab-could that be why it's not tracking everyone it was sent to?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders