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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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Marketing campaigns broken?

edited Nov 22, 2019 4:54PM in CRM

We just started using marketing campaigns in NetSuite and are getting very discouraged with our experience so far.

We are having a lot of issues with getting the right statistics.

Here is a campaign we sent this morning:
[*]139 sent, 139 opened (very unlikely - also the target group had closer to 1000)
[*]36 clicked through, 0 responded (not sure what responded means)
[*]164 bounced - what the??? this is higher than our sent number. Also no undelivered in the undelivered email list
Here is one from 2 weeks ago:
[*]217 sent, 214 opened (very unlikely )
[*]183 bounced? what the??? again, don't see those in the undelivered list.

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