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Self Service Cases
In an effort to ensure that NetSuite Support is offering up to date service to our customers, we have had to clear out those Self Service cases that were 60 days or older. Going forward, we will be reviewing the Self Service case queues daily. If you would like a case reopened please edit the case in the NetSuite Support Center and resubmit it. We will handle it as soon as possible.
NetSuite Support has made significant improvements to all of our Support offerings. One of our services to you as a Self Service customer is to scan the Self Service queues for those customers reporting defects or requesting to log an enhancement. For rare cases involving an urgent matter, we ask that you place urgent in the subject as to ensure it will get priority. NetSuite Self Service Support still allows you to take advantage of our online tools 24 hours a day / 7 days a week.