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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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Service Interruption on April 27th 2010
THE FACTS
• On April 27th 2010, there were two service disruptions (one at 16:07 EST and 16:40 EST) in total impacting system availability for less than 1 hour. The first impacted approx. 70% of users for 33 minutes. The second impacted approx. 95% of users for 17 minutes.
• Including these disruptions, our uptime remains at a remarkable 99.98% for the past 12 months and at 99.91% for this month
• Our automated monitoring detected the disruption and we were already working on it before customers became aware there was an issue, with resolution occurring as soon as possible
• As happens in these rare cases where we experience a service disruption, the situation was communicated to our customers via
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