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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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Effective June 3rd in the afternoon, changes will be made to Support's IVR Options
[COLOR=navy][FONT=Tahoma]Based on our customer demand and feedback, we are pleased to introduce the following refinements to our Support Queues.
The “Dashboards, Searches & Reports” (Option #7) has been discontinued from the Support Telephone IVR. This will reduce the amount of call transfers and direct you to the right Representative/SME on the first attempt. These requests will be distributed across other functional product areas.
With this new change, our customers will speak with a Technical Support Representative who has the NetSuite Analytical tools as well as the specific skillset required to address our customer’s unique reporting and searches requests.