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Effective June 3rd in the afternoon, changes will be made to Support's IVR Options

edited Jun 3, 2010 1:00PM in Announcements 1 comment

[COLOR=navy][FONT=Tahoma]Based on our customer demand and feedback, we are pleased to introduce the following refinements to our Support Queues.

The “Dashboards, Searches & Reports” (Option #7) has been discontinued from the Support Telephone IVR. This will reduce the amount of call transfers and direct you to the right Representative/SME on the first attempt. These requests will be distributed across other functional product areas.

With this new change, our customers will speak with a Technical Support Representative who has the NetSuite Analytical tools as well as the specific skillset required to address our customer’s unique reporting and searches requests.

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