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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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Longer than expected wait times with Support
You may experience longer than expected wait times when trying to reach Support, this is due to the 2010.2 Phase 4 Release.
For urgent issues, (depending on your Support Type) please contact us via phone or submit an online case and mark the Case Severity as C1.
We truly appreciate your patience,