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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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Service Interruption announcement regarding Tuesday Nov. 15th
A component of NetSuite's infrastructure unexpectedly switched to a mode with diminished throughput capacity. This resulted in degraded service delivery and page response times. The disruption was detected by our monitoring and on call Engineers immediately responded to resolve the situation. Service was primarily operational within an hour and all customer operations were repaired within 90 minutes.
The cause of this episode is understood and involved an infrastructure component from one of our vendors. NetSuite remains committed to delivering extremely high uptime and availability of its service and has worked with our vendor to apply changes which will prevent any future recurrence of this issue.