Discussions
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Contact NetSuite Support Form Enhancements
Contact NetSuite Support Form Enhancements |
NetSuite has implemented a new Contact Online Form in SuiteAnswers. Among others the form brings set of following improvements: [LIST=1] [*]Better user experience as it allows dynamic loading of the form by filling respective fields guiding user through case submission. [*]The Details field contains Feature specific questions. By answering these questions the case contact enables Support Engineers to immediately start their investigation and provide solution faster. [*]Customers can now provide Alternate Contact Name, Phone Number and Email Address on Critical Cases in case the one submitting the case is not available 24/7. [/LIST]
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Regards,
@Robert Nedelkow-Oracle | NetSuite Support Community Administrator
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