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Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Contact NetSuite Support Form Enhancements
| Contact NetSuite Support Form Enhancements |
NetSuite has implemented a new Contact Online Form in SuiteAnswers. Among others the form brings set of following improvements: [LIST=1] [*]Better user experience as it allows dynamic loading of the form by filling respective fields guiding user through case submission. [*]The Details field contains Feature specific questions. By answering these questions the case contact enables Support Engineers to immediately start their investigation and provide solution faster. [*]Customers can now provide Alternate Contact Name, Phone Number and Email Address on Critical Cases in case the one submitting the case is not available 24/7. [/LIST]
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Regards,
@Robert Nedelkow-Oracle | NetSuite Support Community Administrator
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In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them make the most out of their NetSuite journey. Click here for more details.
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