Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Make Your Voice Heard: What Tech & ERP Topics Should We Explore in our Next Webinar?? We’re all ears! Vote now, and the poll runs until January. Poll for ERP | Poll for Tech.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.1 Release Preview account, review the topics outlined in the Release Preview Guide.
NetSuite Release 2025.1 Release Notes are available for download here!
Cases: Escalate but not on weekends
I'm working with cases for internal use. I am looking for a solution that would not escalate the case over the weekend. We have an escalation rule "Field: Duration Since Last Modified By Internal User (Minutes) > 2880 minutes" (48 hours). Which works fine Monday through Wednesday, but not Thursday or Friday because of the weekend. I considered creating a custom field that would input the "day" of Last Modification by Support Rep, then create the rule based on the day. Example: If it is Thursday or Friday, the Escalation rule would be 5760 minutes (which would account for the
0