megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Provision for 24/7 support time

in SuiteProjects Pro Discussions

<p>Hi Everyone,</p><p> </p><p>We have a situation in our company where we provide 24/7 support time.  Essentially this means that a person works 8 hours during their normal work hours but are on call for out of hours support.</p><p> </p><p>From this I have several situations to cater for:</p><p>1. how can openair display who is on 24/7 support for that week'</p><p>2. how can I use openair to report time allocated to 24/7 support.  What makes this complex is the following:</p><p>    if someone works on 24/7 support in an evening then they only need to work a certain number of hours the next day and

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

This Week's Leaders

This Month's Leaders

All Time Leaders