How to Perfectly Time Your Next Investment in Talent or Technology

Posted by Evan Heby, Service Industry Marketing
Technology is forcing people to reinvent the way work is done. Today, services companies must figure out a balance that works between processes, talent and technology to ensure maximum efficiency. Traditionally, process and people had a symbiotic relationship with one another, but technology – specifically cloud technology – is shifting the way we think about work.
On October 31[SUP]st[/SUP], Oracle NetSuite examined the impact technology is having on contemporary services business in a webinar titled: “Should Firms Invest in Their People or Their Technology?” The webinar included a variety of speakers.
Mike DiClaudio, Principal, Advisory KPMG discussed some of the lessons learned from his experience working with services companies that have transitioned to a more shared approach between technology, process and people.