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Add fails: same unique signatures

edited May 29, 2020 6:15PM in SuiteCloud / Customization 6 comments

Hi,
I am getting an error "same unique signatures" when adding a Customer. The SuiteTalk Platform Guide 2.5.0 (October 26, 2006) defines (rather informally) on page 72 (addList) the unique signature as "name, type and parent hierarchy". I have several issues/questions:

(1) I could not find a definition of parent hierarchy. Please explain.

(2) The "name" above seems to correspond to "Entity ID" in the WS API. Please confirm.

(3) I am currently using the External ID feature to identify customers (using an opaque primary key from our own system). Ideally, this would constitute the unique signature (my External IDs are unique and never reused). Is there a way to force this?

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