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Messages connected to support cases
Hi, im trying to pull down all the messages connected to a given support case, but at the moment im only getting messages created by the api user that I use to connect to netsuite.
If i log in to the web front end of netsuite using the same credentials as the api connection i can see all messages in a support case, so i cant see that its a permission issue. Or is it?
Below is a print_r of the search request that I send to netsuite.
SearchRequest Object ( [searchRecord] => MessageSearch Object ( [basic] => [authorJoin] => [caseJoin] => SupportCaseSearchBasic Object ( [assigned] => [awaitingReply] => [caseNumber] => [category] => [closedDate] => [company] => [contact] => [createdDate] => [email] => [escalateTo] => [externalId] => [helpDesk] => [inboundEmail] => [internalId] => SearchMultiSelectField Object ( [searchValue] => RecordRef Object ( [internalId] => 55 [externalId] => [type] => ) [operator] => anyOf ) [isInactive] => [issue] => [item] => [lastMessage] => [lastModifiedDate] => [lastReopenedDate] => [locked] => [message] => [messageAuthor] => [messageDate] => [messageType] => [module] => [number] => [origin] => [priority] => [product] => [stage] =>
0