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Strict validation

edited Jun 5, 2020 6:23PM in CRM

I can't remember if this was answered, but I do not see it anywhere in my searches.

The biggest issues we are having with our client right now is the input of phone numbers. On our end, phone numbers are not made to follow any format. It can be 12345678 or 1.234.5678, etc.

If we were to submit any kind of lead data with those formats, Netsuite errors out and drops the lead completely. Hence, we've resorted to creating a custom field for phone number, but the ideal is to have it be in the actual phone field.

In the version that's in beta right now to the customers (and I imagine it's what I've been working with since I got my sandbox account a month ago), I don't think I encountered that validation issue until I migrated my code to my client's instance, which is the production version.

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