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Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Customize messages
Am I missing something? Can you add custom fields to messages, such as a note field, or checkbox for some custom setting? Can you trigger workflows on message save or send, such as automatically scheduling a follow-up reminder. What about being able to grab the send action with context (body fields and template vars already parsed) and adding the company mandated privacy disclaimer after send?
There is a message record type in the records browser, but it doesn't look like you can do very much with it.
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