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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Support Tickets
Hello,
I'm having a custom record type as AUP Notice mails which comes under tickets.
I've created a 'saved search' on TICKETS which will return these AUP Notice mails where the status is not yet closed and other required filters.
Now the main problem i'm facing here is i'm getting he AUP ticket internal id, created date etc by using "Supportcase" recordtype, but unable to get the mail messages posted for a particular AUP ticket.
HOW to fetch he mail messages for the ticket??
Somebody told we need to search "note" recordtype to get the mail messages.
Please help me on this ASAP.
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